Terms of Use

Last Updated: January 16, 2024


Explains how Emerald collects, uses, and discloses your information, and your choices surrounding how we use your personal information, which include how you can object to certain uses of the information and how you can access and

update certain information.


Emerald uses services provided by Supabase and Clerk to store and secure users' data.


Here are some important definitions to help you understand our terms and privacy policy: Emerald, and our relevant affiliatesare referred to as “Emerald,” “we,” “us,” and “our.”; Our public websites, including www.emeraldframe.com, are referred to as the “Website.”; Our online software-as-service platform including any related APIs provided by Emerald, together with all related mobile and desktop applications (including Cron applications) are collectively referred to as the “Services.”; Content submitted, posted or modified by users in the Service is organized into separated sections that are referred to as “Websites.”


1. Information we collect

We collect information when you provide it to us, when you use our Website or Services, and when other sources provide it to us, as further described below.


A. Information You Provide to Us

Account Creation: When you create an account or otherwise use the Services, we collect o information such as your name and email address.


Your Communications with Us: We collect information from you such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us. We also collect the contents of messages or attachments that you may send to us, as well as other information you choose to provide, and that may be associated with your communications.


B. Information Collected Automatically


Automatic Data Collection: We keep track of certain information about you when you visit and interact with our Website or Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (including inferred general location based off of your IP address), Internet service provider, pages that you visit before, during and after using the Website or Services, information about the links you click, information about how you interact with the Website or Services, including the frequency and duration of your activities, and other information about how you use the Website or Services. Information we collect may be associated with accounts and other devices.


Cookies, Pixel Tags/Web Beacons, and Analytics Information: We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Website or Services. Technologies are essentially small data files placed on your devices that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services. For more information regarding these Technologies, please see our Cookie Notice.

Analytics: We may also use third-party service providers to collect and process analytics and other information on our Website or Services. These third-party service providers may use Technologies to collect and store analytics and other information. They have their own privacy policies addressing how they use the analytics and other information and we do not have access to, nor control over, third parties’ use of cookies or other tracking technologies. For more information regarding third-party cookies, please see our Cookie Notice.


Advertising: In using the Website or Services, we may allow select third party advertising technology partners to place Technologies on the browser of your device to collect information about you as discussed above. These third parties (e.g., ad networks and ad servers) may use this information to serve relevant content and advertising to you as you browse the Internet, and access their own Technologies on your browser to assist in this activity. If you are interested in more information about these online advertising activities, and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative's Consumer Opt-Out link, the Digital Advertising Alliance's Consumer Opt-Out link, or Your Online Choices to opt-out of receiving tailored advertising from companies that participate in those programs. We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. You can also opt out of certain online advertising activities by following the instructions in the "Your Choices" and "Your Privacy Rights" sections below. Please note that if you use these mechanisms, you may still see advertising on our Website or Services or across the Internet, but it will not be tailored to you based on your online behavior over time.


2. How we use your information


We use your information for a variety of business purposes, including to:


Provide the Services or Requested Information, such as: Fulfilling our contract with you; Identifying and communicating with you, including providing newsletters and marketing materials; Managing your information; Processing your payments (which are processed and stored by our third-party payment processors on our behalf) and otherwise servicing your purchase orders; Responding to questions, comments, and other requests; Providing access to certain areas, functionalities, and features of our Services; and Answering requests for customer or technical support.


Serve Administrative and Communication Purposes, such as:

Pursuing legitimate interests, such as research and development (including marketing research), network and information security, and fraud prevention; Sending communications about new product features, promotions, Emerald’s strategic partners, and other news about Emerald; Measuring interest and engagement in our Services, including analyzing your usage of the Services;

Developing new products and services and improving the Services; Ensuring internal quality control and safety; Authenticating and verifying individual identities; Carrying out audits; Communicating with you about your account, activities on our Services and Privacy Policy changes; Preventing and prosecuting potentially prohibited or illegal activities; Enforcing our agreements.


Consent: We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.


De-identified and Aggregated Information Use: We may use de-identified and/or aggregated information that can no longer be reasonably linked to you or your device from the information we collect. De-identified and/or aggregated information is not subject to this Privacy Policy, and we may use and disclose such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes.

Process Information on Behalf of Our Customers: Our customers may choose to use our Services to process certain data of their own, which may contain information from or about you. Such personal information that is processed by us on behalf of our customers, and our privacy practices will be governed by the contracts that we have in place with our customers, not this Privacy Policy.


If you have any questions or concerns about how such information is handled or would like to exercise your rights, you should contact the person or entity (i.e., the data controller) who has contracted with us to use the Service to process this information. Our customers control the information in these cases and determine the security settings within the account, its access controls and credentials. We will, however, provide assistance to our customers to address any concerns you may have, in accordance with the terms of our contract with them.


3. Disclosing your information


We may disclose your information to the following categories of third parties:


Service Providers: We may disclose information we collect about you to our third-party service providers. The categories of service providers to whom we entrust your information include service providers for: (i) the provision of the Services; (ii) the provision of information, products, and other services you have requested, including Non-Emerald Services as that term is defined in the Agreement; (iii) marketing and advertising; (iv) payment and transaction processing; (v) customer service activities; (vi) the provision of IT and related services; and (vii) fraud prevention and user authentication.

Business Partners: At your request, we may provide information to business partners to provide you with a product or service of interest to you. We may also provide information to business partners with whom we jointly offer products or services.


4. International Data Transfers


All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. When we engage in such transfers, we endeavor to safeguard your information consistent with the requirements of applicable laws.


5. Your Choices


General: You may have the right to object to or opt out of certain uses of your information. Where you have consented to the processing of your information for a specific purpose, you may withdraw that consent at any time by contacting us as described below. Even if you opt out, we may still collect and use your information for other purposes that were not based on your consent.


Email Communications: If you receive an email from us and do not want to receive future emails from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to this Privacy Policy).


6. Your Privacy Rights


Depending upon your location and in accordance with applicable laws, you may have the right to: Access information about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic information transferred to another party.; Request Correction of your information where it is inaccurate or incomplete.; Request Deletion of your information, subject to certain exceptions prescribed by law.; Request Restriction or Object to Processing of your information.; Not be Discriminated Against by us for exercising your privacy rights.; If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws, and in some circumstances may need to deny your request in whole or in party (e.g., if we have a legal obligation to maintain your information for a certain purpose).


To protect your privacy, we will take steps to verify your identity before fulfilling your request, such as by requiring you to submit your request via your account. You have the right to submit a request through an authorized agent, but we will require the agent to provide us with your written permission, and we may need to confirm your identity before processing the agent’s request.

Depending on your location of residence, you may have the right to appeal our response to your request. In such circumstances, we will inform you of the right to appeal and the appeal process.

Request restriction on selling or sharing of "personal information": As explained in the "Information Automatically Collected" section above, we provide information about your device and online browsing activities to third-party advertising providers for targeted advertising and related purposes, so that we can provide you with more relevant and tailored ads regarding our Services. The disclosure of your information to these third parties to assist us in providing these services may be considered a “sale” of personal information under applicable law or the processing/sharing of personal information for targeted advertising purposes.

If you would like to opt out of our online disclosure such as through cookie and pixel technology of your personal information for purposes that could be considered “sales” for those third parties' own commercial purposes, or “sharing” for purposes of targeted advertising, please click on the "Do Not Sell or Share My Info" link on the bottom of our website footer at www.emeraldframe.com. You can also submit a request to opt out of our disclosures of information that are subject to applicable opt out rights by emailing us at adishasanic@skiff.com


Please note that if you have a legally-recognized browser-based opt out preference signal turned on via your device browser, (e.g., global privacy control) we recognize such preference in accordance with applicable law.


7. Data Retention


We store the information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.


8. Security of your Information


We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure. By using the Services or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an email to you.


9. Third-Party Websites/Applications

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.


10. Supervisory Authority


If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your information violates applicable law.


11. Changes to Privacy Policy


We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.


Contact


If you have any questions about our privacy practices or this Privacy Policy, please contact us at adishasanic@skiff.com